We're Here to Help
Get the support you need to make the most of Contextra Labs Governance.
Email Support
Reach our support team directly for technical issues, account questions, or general inquiries.
support@contextra-labs.comWe typically respond within 1–2 business days.
Documentation
Browse our comprehensive documentation covering all features, setup guides, and best practices.
View DocumentationFAQ
Find quick answers to the most commonly asked questions about Contextra Labs Governance.
View FAQCommon Support Topics
Installation & Setup
Help with installing the extension from the Azure DevOps Marketplace, initial configuration, and first-time setup.
Governance Workflows
Questions about lifecycle states, approval workflows, reviewer assignment, and document governance configuration.
Editor & Diagrams
Support for the rich-text editor, Draw.io diagrams, Mermaid rendering, and content formatting.
Compliance & Audit
Help with audit trail exports, compliance reports, governance dashboard metrics, and attestation features.
Permissions & Access
Questions about Azure DevOps security groups, reviewer permissions, and administrator settings.
Billing & Licensing
Information about pricing plans, subscription management, and license allocation.
Before Contacting Support
To help us resolve your issue quickly, please include your Azure DevOps organization name, the browser you're using, and a description of the issue with any relevant screenshots. Check our documentation and FAQ first — your answer may already be there.